Far too often I've sat with colleagues to discuss various topics and when the matter of customer service in Trinidad & Tobago is raised it dominates the table. Of course, the discussion is never in the positive and from being in the service industry for over 10 years, it’s something that has bothered me. Last year my team decided to do a survey on customer satisfaction levels and the responses we overwhelming and told a very clear truth on both the service provider and that of the consumer.
Today's message is targeted to the consumer, where we emphasize that you do not have to accept poor or substandard service. Your service provider whether they are gas station attendants, store clerks, corporate consultants, sales people, mechanics, Government Offices, etc. has an obligation to give you their best, and anything less is not acceptable.
However, if we continue to accept what we currently receive as the norm and not demand a change through our actions of not supporting business, speaking with the managers, using consumer affairs, etc. then we are ultimately accepting it. The commonly used phrase of "This is Trinidad" whenever something negative happens, is a clear indication that our expectations of ourselves and what we expect from others in the service space is low.
OPAAT-SWY Consulting Ltd. is of the strong belief that organisations can improve their service delivery levels and we are here to support businesses achieve just that. It's time for both sides to change the behavior and grow together.
Click here to see a quick snapshot survey results: SURVEY RESULTS
About the Author: Lyndon is the founder and managing director of OPAAT-SWY Consulting Ltd. He is passionate about life and unlimited achievements. His areas of expertise are sales, customer service coaching, leadership and motivational speaking. He has also contributed to Culture Pulse Magazine.