"LOST DEAL BECAUSE OF UNCLEAR METRICS"
“I don’t see how what you did equates to what I paid you” - said the client. From there the service provider spent the rest of the meeting trying to justify their work. This is a true example of something that unfolded between a client and a third party brought in to support a project. Unfortunately, the customer was still not satisfied and eventually terminated the engagement one month after it started. While I sat listening to the uncomfortable exchange and seeing that ther