CRM looks at monitoring and measuring the full journey that a customer makes when they first identified you as a potential service provider

In a recent national survey, the collective feedback from customers on their customer service experience scored lower than 60%.

“I don’t see how what you did equates to what I paid you” - said the client. From there the service provider spent the rest of the meeting trying to justify ...

Thirteen (13) years ago I lost a $150K deal because of a $5K missing piece of plastic. Was it the fault of the product? No, it was my fault because I did not...

The economic landscape for business has been touted as bleak “we can expect this downturn to continue until 2019” I remember one senior manager saying to me ...

Over the years I’ve noticed that there is a common discord between sales and service/operations. I was even asked in an interview, “how would you go about me...

In today’s sales tip, we discuss the Power Broker (PB). My first point about a PB is, don’t let the term fool you into thinking that this person is at a seni...

Far too often I've sat with colleagues to discuss various topics and when the matter of customer service in Trinidad & Tobago is raised it dominates the tabl...

I’ve had many different experiences in sales and customer service but one of the most important things I learned through trial and error was to keep things s...

The aspirations of many service providers is to be the best or as it is written in many mission statements, to be the ”FIRST Choice" partner in the industry ...

A recent survey conducted found that 90% of customers in Trinidad & Tobago were unsatisfied with the level of customer service offered by service providers. ...

Rigidity in customer service is not a recipe for disaster but certainly a recipe major trouble. In today's business world we can no longer take the cookie cu...